Covid-19

Current News

The Leigh Surgery is open for appointments (for cases where there is an absolute need to be seen at the surgery) each day until 8 pm (7 pm on Friday and 3 pm on Saturday and Sunday). The Bolton Surgery is open from 9am until 6pm on Monday, Thursday and Friday and until 12 pm on Saturday. The Sale Surgery is open from 9 am until 6pm on Monday, Tuesday and Wednesday, and until 12 pm on Saturday. The Hindley Surgery is closed pending repairs following a flood, but we are happy to see Hindley patients at Leigh. Contact us to discuss how we can help you. Opening hours are being extended again during August.

On 26th March the Cecil Avenue (Sale), Ladies Lane (Hindley) and Tonge Moor (Bolton) Surgeries were closed due to lockdown and we are gradually reopening as the Government lifts lockdown requirements. Our current service provides consultations for essential treatments and emergencies. We are also conducting remote consultations and providing provisions each weekday during the above opening hours.   We will provide regular updates regarding our operation on Facebook, other Social Media and on this website.

Practice Services

During this period we will be providing limited services but gradually re-introducing routine services as the risk levels reduce. If you have concerns about your pet then in the first instance call the Leigh Surgery for advice, and the Bolton Surgery and Sale Surgeries on the days listed.

We will continue to provide the following services:

  • Consultations and essential treatment for emergency cases and essential surgery;
  • Telephone consultations (using other technology where appropriate) for non-emergency work;
  • An out of hours emergency service;
  • A collection or where available a postal/delivery service for essential medicines including repeat prescriptions*;
  • A collection service for pet-foods including prescription foods and life-stage diets;
  • A telephone or email advisory service.

We are providing:

  • Initial vaccinations for puppies and kittens. – enquire
  • 15 to 18 month of age vaccinations to complete primary vaccination courses – enquire
  • Regular Boosters for those that are 2 months + overdue.
  • An Amnesty (restart full course for the price of a Booster Vaccination) for any animal overdue by more than 3 months.
  • Rabbit vaccinations -all are available enquire.
  • Rabies vaccinations if required for certification for planned travel.
  • Surgical Neutering where there may otherwise be a welfare or risk issue)- enquire.
  • Temporary Chemical Neutering where there isn’t an urgent need for chemical neutering.

See client leaflets about can my pet be vaccinated and Can my pet be neutered during this period.

During July we are doing May and June Boosters and in August we will do July and August vaccines (i.e. back to normal).

Please note that vaccination appointments may have a more limited clinical examination than you are used to and we may take your pet from you at the door, examine your pet, administer the vaccine and return your pet to you.

For most appointments we will take your pet inside for examination and treatment. In certain circumstances we may let one person accompany your pet into the surgery buildings. PLEASE COME EQUIPPED WITH A MASK IN CASE WE INVITE YOU TO THE CONSULTING ROOM.

Repeat Prescriptions and Ordering – during this period, although we are operating on reduced staff and opening hours, we are still able to offer a prescription and ordering service for all four of our Vetcare sites. To help reduced the large volume of telephone calls we are receiving, and to free the telephone lines for emergencies, please may we ask that you order all supplies online:

http://www.vetcareltd.co.uk/contact/repeat-prescriptions/

Wherever possible please provide several days’ notice for repeat medication and food.

To support social distancing we are able to  post out medication using Royal Mail Signed For delivery service, for which there will be a fee for postage and packaging.

Throughout this social distancing phase we will not be seeing minor routine appointments –  Nail Clipping and problems where there are mild symptoms in your pet will either be postponed or, in many cases, we will arrange a telephone consultation with the Veterinary Surgeon. They may be able to give advice, decide if you need to be seen and possibly prescribe medication. Such consultations and the postponement of routine work significantly reduces social contact for us all. Remote consultations will be charged at the same rate as face-to-face consultations. The Veterinary Surgeon may ask you to send images or videos to view during the process. If you have a paid for remote consultation and subsequently we need to see you at the surgery there won’t be a charge for that consultation.

We still believe preventive health is important so call us  or email and discuss if you are on a health program for flea, tick and internal parasite / worm prevention, and to discuss vaccinations if they are becoming due. For the majority of pet vaccinations it is not urgent for them to be carried out in the short term. Adult boosters may be postponed for up to 3 months. It also depends on the risk associated with any particular situation and this has to be balanced with social distancing including human safety for you and our staff.

Please read the rest of this page for further information, particularly if you are self-isolating, shielding or have coronaviral disease.

Coronavirus and Corona Viral Disease (COVID-19)

Coronaviruses are a large family of viruses which can cause illness in animals or humans including the common cold and more severe diseases including SARS (Severe Acute Respiratory Syndrome) and the most recently discovered coronavirus causing coronavirus disease (COVID-19) in humans.

There is no evidence this far that the COVID-19 virus can spread from humans to animals or vice-versa, but if you are ill with COVID-19 symptoms and have the virus, then you would be able to spread it to other people. The Virus can survive in the environment for prolonged periods of time (hours to days) and is spread by touch (then touching infected fingers to your face) or by inhaling droplets in the air spread directly by someone’s cough. Whilst, as far as we know, you cannot pass this disease on to any of your pets, it is possible for the pet to have the virus on their coat and they can pass infection on from there. You also need to remember that you could have the virus and be shedding virus particles before you start showing symptoms (during the incubation period). The virus can be passed on via anything you touch – dogs’ leads, money, door handles, cat carriers and so on. We recommend that if you are ill, or have been confirmed to have the virus, or are self-isolating with an ill family member, then avoid contact with your pet.

We have an obligation to protect our staff and other members of the public using our facilities. Because of the above information and to help us to be able to continue to provide a service we respectfully ask that you read and do the following:

  • Please do not attend the Surgery if you feel ill, or have difficulty breathing, or have a fever, or a new persistent cough, or have lost your sense of taste or smell. If you need medication or your pet is unwell and needs Veterinary attention then, in the first instance, please telephone us or email for advice.

 

  • When you contact us to make an appointment we may ask if you are self-isolating or have tested positive for this virus.

 

  • When you arrive for your appointment then, if possible, please wait in your car and telephone reception to let us know you have arrived. We will call you or come for you when it is your turn; we wish to reduce the number of people in the waiting areas to a minimum. We may not need you to enter the building at all and may speak to you outside, telephone you with questions and only take you pet in for examination or treatment. Please bring your mobile telephone with you. If you have one, we request that you wear a face-covering or mask.

 

  • We ask that only one member of the family attends with a pet.

 

  • If you are over the age of 70, pregnant, or in the risk category (e.g. with diabetes, high blood pressure, heart or lung conditions (including asthma and COPD), obesity, cancer and so on) please do not attend the surgery (you should be actively shielding or maximising social distancing opportunities).  Instead, please telephone us for advice.

 

  • When you attend the Surgery, on entering and before leaving, we ask you to use the alcohol-based hand sanitizer provided (if stocks are available) rubbing it well into your skin to kill any virus present. If hand sanitizer isn’t available, then we will ask you to wash your hands on entering or leaving, for at least 20 seconds. Please also try to avoid touching your nose, eyes and mouth.

 

  • Please do not shake hands with or hug staff however fond you are of them. Please try and stay at least 1 m (preferably 2 m) away from staff or other members of the public. If you need to cough or sneeze, do so into a tissue or your sleeve, not into the atmosphere.

 

  • Only in extreme emergencies or where there are marked welfare problems will we see the pet of someone who is self-isolating or who has the disease. Please contact us for advice. If we do see your pet, we will have a designated room available and our staff will need to wear full Personal Protective Equipment. It is very unlikely that we will be able to do house visits during this social distancing period and in the face of this pandemic.

 

  • If in the unfortunate circumstance that a member of the Practice Team tests positive for the virus the entire staff at that surgery who have spent signficant time with that staff member will need to self-isolate. We will tell you how long that will be for and direct you to other sources of assistance, for example one of our other 3 surgeries or our emergency service provider.

 

  • If we are short staffed, we may need to cancel or defer routine procedures, appointments or operations and concentrate on more needy patients. We may also need to change the timings of our consulting sessions. We will give regular updates on our website and on social media.

 

  • In many circumstances we are able to provide some services remotely. For example, consultations by telephone. If we need to do this the consultation will be chargeable at our usual rate. We may ask for photographs and in some cases have live video chats.

 

  • We may also be able to dispense medication remotely, for collection or by post. This will be up to the individual Veterinary Surgeon dealing with your case. This will be easier for us if the Veterinary Surgeon has seen your pet recently or knows you and your pets well. Whilst we may be more relaxed about policy there are still laws and professional conduct rules that we need to obey.

 

  • If you are on long term medication and need repeat prescriptions, please contact us at least one week before you run out. We are not currently experiencing any supply problems but that may change. Whilst we have stocks, we will allow you to order 30 days more medication than you would normally collect and may in some cases relax the rules about when we next need to see your pet before prescribing medication.

 

  • We will be happy to post (signed for) most repeat prescriptions to you, once you have ordered and paid. There is a charge for postage which you will be informed of when making your order. We cannot post controlled drugs.

 

  • If our emergency service provider must close, we will advise of an appropriate after-hours provider or else may provide such service ourselves. In the event of an emergency call the usual surgery number.

 

  • We will be grateful if you can make payments by card rather than cash wherever possible.

 

These are difficult time and the situation is very fluid. We will do our best to provide you with as complete a service as possible and will update you regularly as the situation changes.