Practice Vision, Mission and Values
Vision
To be a professionally run practice providing excellent clinical and preventive animal healthcare, profitably.
Mission
To Take Pride in being at the forefront of Clinical Excellence and development, providing a Quality Service and Products to create sustainable competitive advantage and profits in a people driven fun environment, whilst maintaining strategic and operational control of the business.
Values
Pride
Clinical Excellence
Quality Services and Products
Integrity
Getting Things Done and Accountability
People
Pride
Is about developing a culture of excellence. This means high achievement in everything we do and always providing clients and patients with the best possible standards of service, clinical advice, preventive health information and having the courage to set the standard in our profession.
Clinical Excellence
Is about always striving to be the best we can and having personal and professional continual development at the forefront of our minds.
Quality Services and Products
This is all about customer care. It is about making the right impression first time and making emotional connections with both client and patient. It is about being bold in our advice and recommending the best possible products for the health of the patient. It is also about sourcing the best preventive products on the market which we can passionately and with belief sell to our clients, safe in the knowledge that there is no better product for their animal’s welfare.
Integrity
This is about having respect for others—both colleagues and clients. It is about being honest, taking responsibility and answering for your actions. It is about being an ambassador for the practice, always meeting professional standards and delivering on our commitments.
Getting Things Done and Accountability
This is about each individual setting goals and going after them with conviction—”If it’s to be, it’s up to me”. It is about meeting commitment head on and working towards agreed goals with purpose, no stalling and no excuses—just find the solution—”What we focus on, we get”.
People
This is about Vetcare being a great place to work, where people are inspired to be the best they can be. It is about demonstrating deep respect for people, co-operating with your peers, collaborating and working in teams. It is about respecting others’ views, listening and taking time to understand colleagues, our clients and our patients.
